The flexibility of this infrastructure was a real asset during the crisis

For several years now, the town of 92,000 inhabitants has had a WAN VPN to have a very high speed network on all of its sites, including the most distant. On this basis, it was able to deploy an MPLS network combining analog and digital to urbanize all of its flows, IP or voice. “The flexibility of this infrastructure was a real asset during the crisis: we were able to react very quickly and provide our teams with a telephony solution perfectly suited to their challenges. We opted for a Centrex SIP solution from Linkt, which was deployed for the attention of the city's support service, but also for social services particularly in demand during confinement, such as for example the agents in charge of the distribution of meals. to the elderly. "

In the space of a few days, the city provides its agents with a softphone telephony solution, which allows them to have access to a host of services: unified messaging, so as not to lose any calls, telephone forwarding to mobiles for optimal reachability, or even pre-hooked, in order to best support incoming calls. So many features that do more than guarantee continuity of service: they create real added value for the benefit of agents and residents alike.

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In the end, this episode enabled the town hall to save precious time in its deployment schedule, by validating many hypotheses: “we were able to measure in real conditions the way in which Linkt's Trunk SIP telephone service could interface with our existing interco, welcomes Johan Tidas. This pushes us to move forward and accelerate the transition to the digitization of our telephony ”. The city's future IPBX should thus enable it to switch to "Full IP" for all of its telecommunications. It will thus be able to support the increasing mobility of its agents, but also improve the overall quality of service offered to its inhabitants.

“The SIP trunk is a game-changer for operational teams as well as for technical support, notes the SIT manager: for an equivalent cost, we are making considerable gains in terms of value, in our ability to not lose any calls, to manage volumes. significantly more entrants or to support changes in the public service. The changes underway are pushing us to make agility a core part of our strategies, and an infrastructure that is responsive, robust and resilient is a valuable asset to us. "