L2 Customer Support Engineer

Depiction: 

Is it true that you are the most specialized help specialist on your present group and prepared to take your aptitudes to the following level? Do you love learning programming items and utilizing forefront innovation to overcome difficulties consistently? 

Our group upholds 100 special venture programming items  what is l2 support including portable application advancement stages to information base burden balancers. Our representatives not just have the occasion to learn, use, and backing these items, they likewise become profound specialized specialists who can take care of issues that nobody has seen previously. Consistently gives you a delightful test when you get tickets from numerous innovation stacks that need a specialist to profound plunge into the main drivers and make answers for new issues. 

Hybrid reliably wows its clients with the nature of help we give and is developing at an energizing movement. Join our serious specialized help group to perceive how fascinating and testing we've made help. 

What you will do: 

Making clients think you are enchanted by explaining confounded or at no other time seen issues with your specialized and item aptitude. 

Ceaselessly developing your profundity of information on the items you uphold, just as extending to new advances and areas as you learn a greater amount of our items. 

Honing your specialized ability by profound jumping into source code, information bases, logs, and follows to get to the main driver of any issue. 

What you won't do:

Deteriorating on a similar innovation or item. A fourth of your group is devoted to learning and dominating extra items and innovation stacks, so you are persistently extending your insight and involvement in big business programming and related areas. 

Composing information base articles. The arrangements you create are archived by our devoted information base group, changing over your work into long haul an incentive for clients by means of self-administration and furthermore diminishing the opportunity you will get tedious solicitations. 

Going through your day noting calls or giving essential/minor investigating. 

Key Responsibilities: 

Diagnosing, investigating, and growing new arrangements that settle the underlying driver of client issues in tickets raised from our L1 uphold group. 

Composing bit by bit measures, specialized arrangements, and ticket updates to clients utilizing clear and compact English. 

Learning new items rapidly and viably. At the point when offered admittance to client and engineer documentation, information base articles, source code, and framework have the option to build up a layered comprehension of how the item functions start to finish.