A unified communications (UC) market analysis conducted by Gartner in 2016 highlighted Cisco's leadership position, which was renewed this year. The study is based on two axes which are the “capacity to implement” and “the exhaustiveness of the vision” of the companies in the sector. In both cases Cisco is in clear progress and distance Microsoft, its main competitor cisco unified communications.
Once is not customary, we present in this article large extracts from this study.
Areas analyzed during the study
Gartner's analysis focused on:
The fixed telephony
The audio and video conferencing tools
The messaging (voice, email and unified messaging)
The presence and instant messaging
Different platforms integrating unified communications clients
The ability to integrate UC components into business applications
Points studied
The characteristics of unified communications solutions significantly impact the success of a UC product and the satisfaction of its users. The main components analyzed in this study are therefore:
The user experience : a major issue for Cisco through meeting rooms, personal or software tools Terminal (Jabber and WebEx)
The mobility through the strategy of "Mobile First" after a partnership with Apple
The Interoperability : Opening of B2B and B2C solutions Cisco with third party systems
The adjacent markets also play a role in how unified communications evolve.
The success of a UC product is mainly based on 5 points on which Cisco is very present:
The cloud and hybrid solutions
The customer relationship
The UC solutions "Midsize " (reserved for SMEs) ", including the Cloud or Mid-market deals
“ Video as a service ” (VaaS) solutions which offers Cisco videoconferencing offers
“ Communications platform as a service ” (CPaaS) for which the company Tropo was acquired
Focus on Cisco
This is a free translation of an excerpt from the report.
Cisco Cisco is a company based in San Jose, California in the United States. Cisco offers an interdependent set of unified communications solutions (both recent and mature) that cover On-Premises , Hybrid and Cloud deployment possibilities .
The On-Premises solution is based on the well-established Unified Communications Manager (Unified CM), bringing together voice, video, telepresence, messaging, presence and several forms of conferencing. It also operates WebEx for Web Conferencing, Collaboration Meeting Rooms (CMR) for Cloud Video Conferencing and its portfolio of TelePresence and Acano Video solutions for On-Premises Video Conferencing. For on-premises deployment, Cisco offers Unified Session CM Management Edition for large enterprises, and has packaged offerings for easier configuration - Cisco Business Edition 7000 (BE7000)for large enterprises and Cisco Business Edition 6000 (BE6000) for SMEs with up to 1000 users. Cisco also offers unified communications solutions as part of a cloud-based service - Cisco Hosted Collaboration Solution (HCS) - organized and distributed by its partners. Cisco provides a full line of devices, including phones, desktop video devices, video conferencing meeting room systems , and immersive video conferencing solutions, as well as its Cisco Jabber desktop and mobile client .
To increase the productivity of your employees. They can work anywhere, wherever they want and especially with the device of their choice.
Improve cohesion between employees and speed up decision-making cycles . The implementation of Digital Workplace solutions contributes massively to the simplification of collaborative work.
To promote the well-being of your employees who work with the tools they love.
To reduce costs . These solutions will reduce business travel and transport costs at the same time.
Let's go back to current trends
Interactions between individuals, both in their private and professional life, have evolved dramatically in recent years. The world is now a gigantic connected network. Today, everyone expects this news to extend to professional tasks as well. The way we work has changed with the arrival in the professional sphere of the tools that we use in the private sphere. Facebook, WhatsApp or even Snapchat which allow you to keep eye contact with our friends and family.
The proliferation of peripherals with BYOD (Bring Your Own Device), the rise of teamwork with a dispersed staff, teleworking… are all trends favoring the advent of digital workspaces.
According to the HR consulting firm Kronos, which made public estimates in terms of teleworking for the year 2016, for 71% of those questioned, teleworking is a "real revolution". 96% of them think that this way of working improves the well-being of employees. The survey indicates that teleworking would generate a drop in work stoppages of 5.5 days per year. This would increase productivity by 22% and provide them with a better quality of life.
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