This platform brings together Technicians and Administrators in charge of platform monitoring, but also level 2 support and the application of emergency procedures and known procedures (in the service catalog).
This team in Tunisia benefits from the support of experts (level 3 and 4 support) present in other EdifiXio geographical locations (Paris, Grenoble)
How to become a linux system administrator
In order to be trained in architectures and products, the new members of the Tunisia team benefited from a complete training (Architecture, System administration, network administration, Administration of the most common IBM products, basics of Java development and its deployment within application servers).
At the end of this training, these team members are able to take on the first requests, with the help of course from the Tunisian experts already in place and French experts for levels 3 and 4.
Job requirements
We are looking for System and Support Engineers to:
- Supervise platforms (tool in place)
- Manage supervision
- Supervise and manage backups (tool in place)
- Take charge of incidents (tickets opened by the customer) (tool in place)
- Execute emergency procedures
- Execute known procedures
- Support TMA up to level 2
- Apply procedures provided by level support 3
- Manage the MCO
- Train the other members
Skills sought:
- Confirmed skills in Linux / Windows environments.
- Confirmed skills on IT networks.
- Required knowledge of application environments (Architecture, Database, application servers, etc.)
- Confirmed communication and writing skills in French / English
- The ability and motivation to work in a team, in 24/7 shifts, and in emergency situations.
Tanitjobs
No comments:
Post a Comment