Something like a preface
My name is Vladimir Melnik, and I have been a drug addict for 13 years in charge of the technical aspects of our company. Being not only a writer, but also to some extent a reader, that is, already a relatively experienced user of various systems that ensure the interaction of people and algorithms designed by people, I drew attention to the fact that, no matter how well thought out this or that system, the effectiveness of its work largely depends on the user: even the most advanced model of a fashionable smartphone will do the wrong thing if you press the wrong buttons.
The technical support service that assists users is also a system that works in accordance with certain algorithms. The actions of this system are quite predictable, and the goals are quite obvious. The main tasks of such a system are to provide the user with comprehensive support and to make sure that the user confidently recommends the company's services to everyone who may be interested in them.
And, if most mature systems, as a rule, are well documented, then it will not be superfluous to provide recommendations for using the most important system - the one that helps to interact with everyone else. By using these guidelines, the client will get as much benefit as possible in the shortest possible time.
Even without these recommendations, each client of our company always receives qualified assistance in the shortest possible time. This is confirmed by the invaluable feedback for us about our work . The secret is that during our work we have not only developed techniques that allow the user to provide the most comfortable and effective interaction with all our services, but we continue to consider this the most important principle of our work. Just like in the early days of our company. At the same time, we do not stop there and create more and more comfortable working conditions for our clients. The publication and distribution of these notes serves the same purpose.
Contact technical support
No matter how trite it may sound, the most important thing is that if something goes wrong, it is better to immediately contact the specialists who will be happy to help.
Of course, if you sit on the bank of the river for long enough, sooner or later you will see the corpse of your enemy floating along it, but it is better not to wait for this very enemy to sneak up behind him with a weighty stone in his bosom, and there is no point in wasting precious time.
Even if a problem arose, and then somehow magically "everything went away", you should not relax. If no one else found out about the problem that you encountered and did not take measures to prevent its recurrence, sooner or later it may repeat itself.
Of course, our monitoring system collects and analyzes thousands of various indicators around the clock and constantly performs thousands of checks on the operation of all infrastructure nodes. But total control over the work of each user is still impossible, since this is contrary to the principles of privacy. Therefore, in most cases, we will only be able to find out about the problem if you report it to us yourself.
Why is it important
This will reduce wasted customer time.
Having learned about the problem, we can quickly eliminate it, as well as reduce, or even eliminate the likelihood of its recurrence.
If the source of the problem lies outside our area of responsibility, we will be able, at least, to suggest who exactly will be able to help in its elimination and, as far as possible, contribute to this.
Where and how to apply
The faster the appeal falls into the hands that will process it, the earlier work on the task will begin, and accordingly, the faster we will present the result. Of course, regardless of which of the representatives of our company you contact, sooner or later it will get to the address, but is it worth the wait?
The technical support service works 24/7, without holidays, weekends, lunch breaks, indigestion and nuclear war, so it is best to contact us right away. Of course, if it somehow happened that you became aware of the personal contact details of one of the employees, you can, of course, write at night in ICQ to the courier who came to your office with acts of work performed and exchanged contacts with the office manager. But it should be borne in mind that information about your appeal may arrive at the technical support service with some delay.
To avoid this, please use only guaranteed communication channels. There are two channels through which you can always get in touch with us:
If the appeal is of a consulting nature, we will also be happy to receive a message and a call, it all depends on how it is more convenient for you to present the essence of the issue. Of course, a clearly formulated question already contains a significant part of the answer, and therefore in this case it is better to rely on which of the formulations you see as the most effective.
If the essence of the appeal comes down to the need to make certain changes, we will nevertheless show some caution and ask you to describe these changes in a message and send it to us by e-mail. Without written confirmation from an authorized contact person, we simply cannot enter them.
Why is it important what does an it analyst do
By eliminating unnecessary steps and links in the chain of interaction, we will be able to process the request as soon as possible.
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