LEVEL 01 SMART HANDS SERVICE
A free fundamental help administration that requires no longer than 15 minutes to finish, including:
Rebooting or force cycling a hardware
Resetting of sub-hardware by launching the gadget and re-embeddings it
Perusing sequential numbers on the hardware
Transferring status of the gear status markers
Pressing a catch or flipping a switch
First-time fixing for recently laid AIMS cross-associate request
Smart Hands Support
LEVEL 02 SMART HANDS SERVICE
An extra assistance suite with cutting edge day in and day out help dependent on a prepaid arrangement or on an impromptu and hourly premise, bought in through the Client Manager.
Administrations include:
Giving visual check (remote eyes) to help investigating endeavors
Connecting a support port for remote administration
Moving, introducing or verifying cable(s) or your inside cross-associates
Swapping pre-marked, pre-shot out, removable media
Supplanting or confirming availability respectability of cross-associations (aside from when AIMS Network Resell circuit/MRC cross-association is bought in)
Including, expelling or confirming a division mark
Performing physical loopback for the media transmission circuits (with the exception of when AIMS Network Resell circuit/MRC cross-association is bought in)
Investigating your gear with your help
Taking stock or taking advanced photos of your gear/dispensed rack space inside the server farm
Naming gear and link associations
Helping with physical establishment, migration or development of your gear
Postage of RMA gear
Offering help for all coordinations administrations
Organizing and orchestrating a brief stockpiling arrangement
Introducing, supplanting/expelling any gear segments that are hot-swappable and additionally profoundly measured in plan – for example switch/switch, inside module or card, circle drive or memory
Introducing or swapping pre-designed hardware or segments
Performing indicative and sign testing on circuits utilizing analytic hardware
Giving access to CCTV film and access logs
Helping with your review documentation and on location examining
Giving AIMS topic master backing and help on your arranged or upkeep exercises
A free fundamental help administration that requires no longer than 15 minutes to finish, including:
Rebooting or force cycling a hardware
Resetting of sub-hardware by launching the gadget and re-embeddings it
Perusing sequential numbers on the hardware
Transferring status of the gear status markers
Pressing a catch or flipping a switch
First-time fixing for recently laid AIMS cross-associate request
Smart Hands Support
LEVEL 02 SMART HANDS SERVICE
An extra assistance suite with cutting edge day in and day out help dependent on a prepaid arrangement or on an impromptu and hourly premise, bought in through the Client Manager.
Administrations include:
Giving visual check (remote eyes) to help investigating endeavors
Connecting a support port for remote administration
Moving, introducing or verifying cable(s) or your inside cross-associates
Swapping pre-marked, pre-shot out, removable media
Supplanting or confirming availability respectability of cross-associations (aside from when AIMS Network Resell circuit/MRC cross-association is bought in)
Including, expelling or confirming a division mark
Performing physical loopback for the media transmission circuits (with the exception of when AIMS Network Resell circuit/MRC cross-association is bought in)
Investigating your gear with your help
Taking stock or taking advanced photos of your gear/dispensed rack space inside the server farm
Naming gear and link associations
Helping with physical establishment, migration or development of your gear
Postage of RMA gear
Offering help for all coordinations administrations
Organizing and orchestrating a brief stockpiling arrangement
Introducing, supplanting/expelling any gear segments that are hot-swappable and additionally profoundly measured in plan – for example switch/switch, inside module or card, circle drive or memory
Introducing or swapping pre-designed hardware or segments
Performing indicative and sign testing on circuits utilizing analytic hardware
Giving access to CCTV film and access logs
Helping with your review documentation and on location examining
Giving AIMS topic master backing and help on your arranged or upkeep exercises
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